Frequently Asked Questions

My Account

How do I register for a HICAPS Website Account?

  1. Go to https://hicaps.com.ph/my-account/
  2. Click on the word REGISTER
  3. Enter your Email Address
  4. Then click the register button
  5. Check the Email Address that you entered, click the link on the message
  6. Go to Account Details then fill up the Registration Form then SAVE CHANGES
  7. Go to Addresses then input your Billing and Shipping Addresses
  8. Then you may not go to SHOP to order you favorite HICAPS products

Why do I need a HICAPS Website Account?

  1. When you already have a website account, there’s no need to fill up your details every time you want to order products.
  2. You can subscribe to our Newsletter and get updated on the latest promos, events and sale.

Can I Login to HICAPS Website using Social Media Accounts?

As of the moment, you cannot login using your Social Media yet but you can login via your Email Address.

Can I change my information registered in the website?

Yes. You may change the information you provided at any time.

I forgot my password or I cannot login to my account, what should I do?

  1. Go to My Account
  2. Click the ‘Lost your password?’
  3. Then input your Username/Email Address
  4. Then click on the RESET PASSWORD button

How to buy?

Payment Method

You may choose from Cash On Delivery (COD), GCash, Credit or Debit Card Payment.

Shipping and Delivery

Delivery

Our very own HMC Express will deliver your orders to your preferred location.

Shipping Coverage

We are serving Batangas, Cavite, Laguna, Quezon, Rizal and Metro Manila ONLY.

Shipping Fee

Minimum order – ₱500.00 at ₱5.00/km. Free shipping for less than 3km distance.

How to be a HICAPS Partner?

  1. Go to the lower most part of the HOME page, under BUSINESS PARTNERS, click BE OUR PARTNER.
  2. You will see a Customer Data Sheet, make sure to complete the details needed.
  3. Insert attachments and hit the SEND button.
  4. Customer Service Personnel will get in touch with you to give you the contact details of the Account Manager who is in-charge for your area.